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FAQ for Wholesale Catalogue Website

 

1. Do I have to buy multiple items of the same design?


No, you can mix and match! Purchase as little as one of any design, such as 1 of one design, 3 of another, and so on. Discounts are calculated based on the total quantity you order.

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2. What are the access hours for the wholesale catalogue?
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Access to the wholesale catalogue is available 24/7! There are no specific opening or closing times.

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3. Do I need to reapply for access each week?


No, once you are approved, you do not need to reapply weekly.

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4. Can I share my access code with my business partner?


No, sharing access codes is strictly prohibited. Each code is unique and intended for individual use only.

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5. Can I add items from the main website to my wholesale order?

Unfortunately, no. Items from the main website cannot be added to your wholesale order.

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6. Will you be adding bulk buy options?


Yes! We are adding bulk buy options to the wholesale website this week.

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7. How is shipping handled?


Shipping costs will be invoiced to you once your order is ready for dispatch.

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8. Are new designs being added?


Absolutely! We are continuously adding new designs daily.

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9. Are the designs available on the main website?


No, all designs featured in the wholesale catalogue are exclusive and not available on the main website.

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10. Can I apply for access anytime?


Yes, you can apply for access at any time.

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Important Note:


Please be aware that we do not guarantee restocks this year. When a design is sold out, it will be moved to the wholesale catalogue. If you don’t see it on the website, check the catalogue. If it’s not listed there either, feel free to ask us—we may still have it waiting to be listed!

If you have any further questions, feel free to reach out to our support team!

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